Conversational
Virtual Assistant

Automate query resolving, enhance customer experience, and free up human agents for more important tasks with your intelligent virtual assistant tool.

Conversational AI
Virtual Assistant: Features

Automate customer support and boost productivity with your virtual assistant solution.

24/7 Personalized Customer Support

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  • 24/7 availability during festive seasons and hectic times
  • Personalized human-like responses
  • Immediate comprehensive response to the query based on the company’s proprietary knowledge base
  • Virtual assistant tool for multilingual support
  • Recommendations concerning the topic generated by ML

Automated Sales Team Support

  • Automated Q&A with customers to free up your human agents for more intelligent and urgent tasks
  • Effective appointment scheduling across time zones
  • Fast data transfer to the sales team (conversation history and context)
  • Automatic email notifications to the sales team and customer

Appointment Scheduling

  • Back-and-forth communication handling
  • Scheduling tasks across time zones
  • Calendar integration

Easy Integration with CRM

  • Automated data extraction and summarization from conversations
  • Prompt creation of CRM records required
  • Enhanced data precision

Text and Voice Recognition

  • The ability to audio communicate your need
to a chatbot
  • Fluid and natural customer experience

Benefits of Virtual Assistant

Virtual assistant software development will enable you to delegate non-core tasks to a chatbot and focus on growing your business.

Personalized Experiences

Increase retention and lifetime value

Routine Task Automation

Free up time to stick to your priorities

Cost Reduction

Fewer hiring hassles and reduced need for overtime pay

Effortless Customer Service

Be there for your customers 24/7

Increase Deflections and Agent Productivity

Guide your customers to a chatbot for consultation

Insights and Analytics

Analyze customer trends, needs, and pain points

Ready to learn more about chatbot development?

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As a certified cloud development partner, we build and seamlessly scale our clients’ cloud solutions within a diverse AWS ecosystem. We help solve data and analytics challenges using a broad portfolio of purpose-built analytics services, scalable data lakes, and warehouses.

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